ITIL 4

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WHAT IS IN ITIL 4?

ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
ITIL 4 consists of two key components:

Four dimensions model

ITIL 4 defines four dimensions that should be considered to ensure a holistic approach to service management:
  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes.
These dimensions are applicable to the service value system in general and to specific services.

Service value system

The service value System (SVS) represents "how all the components and activities of an organization work together to facilitate value creation". The ITIL 4 SVS includes several elements:
  1. Guiding principles
  2. Governance
  3. Service value chain
  4. Continual improvement
  5. Practices.
ITIL4_certification itil v4

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